Refund Policy

Due to the customised nature of the product, we are unable to accept returns, refunds or exchanges. If you believe the products you receive are defective, please immediately take a photo of the defect AND the Muse Monogram branded box together in one photo to confirm that it is from us. Email them to on the day of delivery. Defective glassware may be replaced with exact same glassware with the same customisation as the original order.